Q. What is Fast Access Pin?
A. It is 5-digit number assigned by Synnex. Each customer has a unique FAP. Please ask your Synnex salesperson if you don’t have a FAP.

Q. How long before a password expires? Can I change the duration?
A. For security reasons, each customer’s password expires every 3 months. The customer cannot change the password duration.

Q. Customer password authentication failed when applying for a new password.
A. Customer has not provided a registered email account to Synnex. The customer should send an email address to Synnex for registration in our system. The customer will be notified of their new password by email.

Q. What happens if my new password is blank?
A. Customer may still input a blank password and the system will request customer to input a Fast Access Pin and a registered email address for verification before receiving a new password.

Q. Can the format of the exported price list be changed to Excel?
A. The format of the exported price list is in CSV format and can be converted to Excel format by the customer.

Q. Where do I find Synnex invoice number?
A: Login to Synnex website, click "INVOICES" on the top left hand corner.

Q. Where do I find Credit notes?
A: Login to Synnex website, click "INVOICES" on the top left hand corner. Number begins with CC~~~~ is credit note.

Q. Comments on website design or error reporting.
A. webmaster@synnex.co.nz

Q. For technical problems relating to products distributed by Synnex.
A. techsupport@synnex.co.nz

Q. Payments to Synnex or queries relating to fees and charges.
A. accounts@synnex.co.nz

Q. Customer account information, product information, order details - e.g. order cancellations or changes.
A. sales@synnex.co.nz

Q. How can I download logos and images from the Synnex Website.
A. Unfortunately this facility is not available.