Technical Forms Overview
At Synnex, we issue 2 different types of Return Authorisation Numbers (RA Number) these are Credit RA and Service RA. The different RA forms are as follows

Credit Request Form
This form is only used if goods are returned in resaleable condition.
Download here
Forms Central

Parts Form (Synnex Distribution Products) [For Registered Dealers Only]
This form is only used to return faulty goods. If credit is required (DOA items only, returned within 7 days from Synnex invoice date) for goods that have been replaced and a new invoice number; otherwise a replacement item will be supplied.
Download here
Forms Central

Return Authorisation Procedure
In order for Synnex to improve the efficiency of issuing an RA number promptly, your cooperation in completing all the details required on the form is necessary and appreciated.

• All goods returned to Synnex must have an RA Number printed clearly and visible outside the box (do not write directly on any cartons containing DOA items).
• All goods returned without a valid RA Number will be rejected and returned to sender.
• All credit RA Numbers are valid for 7 days from date of issue.
• All service RA Numbers are valid for a period of two (2) weeks from date of issue, any expired RA Numbers will necessitate reapplying for a new RA Number.
• All goods returned for warranty must have a specific fault description (The following descriptions are not acceptable FAULTY, NOT WORKING or DOA).
• All warranty items NOT distributed by Synnex will be rejected.
• Customers are reminded that all RA goods to be returned MUST be properly and securely packed to prevent goods from being damaged during transit and handling.
• All warranty items received by Synnex are subject to inspection for physical damage, misuse or any other warranty verifications set by vendors.
  

For Registered Dealers
The following freight charges for return and delivery of RA items will apply:
Delivery to Synnex - at customers expense.
Return to Customer - at Synnex's expense.
The issuance of an RA Number does NOT constitute a guarantee of acceptance by Synnex. Synnex reserves the right to reject any RA item if the condition of the goods received is deemed by Synnex to be unacceptable. Rejection of goods (including DOA items) may apply to items returned in poor physical condition, damaged, or with missing accessories.

Please download the appropriate form, fill it out and fax it back Synnex New Zealand.

Return Goods Details
Customers canceling orders after goods have been picked will incur a 15% restocking fee. Such fee shall be at the sole discretion of Synnex New Zealand management. Customers cancelling orders after goods have been picked and a consignment note has been issued will incur a 15% restocking fee and the applicable freight charge. Please note that Synnex incur the freight costs once the consignment note has been issued. Customers cancelling orders after the goods have been despatched must apply for an Return Authorisation number and follow the procedure as detailed on the Synnex Website.
Any goods returned with a carton that has a "broken vendor seal" or "broken security seal" will either be rejected for credit or incur a non-negotiable 15% re-stocking fee. Please note that Synnex reserve the undisputed right to reject any goods deemed non-compliant with Synnex's return policy criteria.
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Other Forms