Services > Warranty Reseller   Technical   Warranty       Online Warranty Information Synnex provides warranty information to Vendors Warranty > Overview 1. Legend of warranty terms. (see below) 2. Warranty notes. (see below) 3. A Return Material Authorisation (RMA) will only be issued after consulting with Synnex technical support. 4. Commmited turnaround time (TAT) is subject to the availability of the requested stock. 5. Out of warranty service: Pre-paid quotation charge ($66 inc GST, not refundable) plus the final quotation. (labour, parts, freight & GST) 6. Goods CAN NOT be returned without a Return Authorisation (RA) number. DOA: Dead On Arrive; TAT: Turn Around Time; RTB: Return To Base(Synnex); AWR: Advance Warranty Replacement; DRTV: Direct Return To Manufacturer by customer; POP: Proof of Purchase Vendor Product Group DOA Replacement Warranty Term Return Verification TAT Note 4 Warranty Service Method Acer LCD/LED Monitor 14 days POP 3 years Onsite Courier Pickup to be organised by Acer S/N & SNID 7 days Customer to call 0800 ACER NZ (0800 223 769) AMD CPU 7 days POP 3 years RTB S/N 3 days Synnex to provide a replacement unit Antec Cases 7 days POP 1 year RTB Synnex Invoice 3 days Synnex to provide a replacement unit Asus Chassis 7 days POP 1 year RTB S/N 3 days Synnex to provide a replacement unit PDA 7 days POP 1 year RTB S/N 3 days Keyboards 7 days POP 1 year RTB S/N 3 days Optical Devices 7 days POP 2 years RTB S/N 3 days Motherboard 7 days POP 3 years RTB S/N 3 days Graphic Card 7 days POP 3 years RTB S/N 3 days Networking 7 days POP 3 years RTB Synnex Invoice 3 days Eee PC 14 days POP 1 year global Onsite Courier Pickup to be organised by Asus S/N 7 days Customer to call 0800 ASUS88 (0800 278 788) Laptop 14 days POP 2 years global Onsite Courier Pickup to be organised by Asus S/N 7 days LCD Monitor 14 days Asus Service 3 years Onsite Courier Pickup to be organised by Asus S/N 7 days Clickfree Accessories 7 days POP 2 years RTB Synnex Invoice 3 days Synnex to provide a replacement unit External Hard Drives 7 days POP 3 years RTB Synnex Invoice 3 days Cooler Master Cases 7 days POP 1 year RTB Synnex Invoice 3 days Synnex to provide a replacement unit eXtreme Power Plus  series PSU 7 days POP 2 years RTB Synnex Invoice 3 days GX series PSU 7 days POP 5 years RTB Synnex Invoice 3 days Silent Pro series PSU 7 days POP 5 years RTB Synnex Invoice 3 days D-Link DSL Modems: DSL-2642B, DSL-2730B, DSL-526B 7 days POP 1 years RTB Synnex Invoice 3 days For both DOA and in warranty failure: (0800 900 900) or email rma@dlink.com.au Synnex to provide a replacement unit, if approved case number is issued and please provide this to Synnex NZ on return form. All other DSL Products 7 days POP 3 years RTB Synnex Invoice 3 days Network adapters 7 days POP Limited Lifetime RTB Synnex Invoice 3 days Managed Switches 7 days POP Limited Lifetime RTB Synnex Invoice 3 days Modular Managed Switches 7 days POP Lifetime Limited RTB Synnex Invoice 3 days Unmanaged Switches 7 days POP 5 years RTB Synnex Invoice 3 days Modular Unmanaged Switches 7 days POP 3 years RTB Synnex Invoice 3 days Wireless Products 7 days POP 3 years RTB Synnex Invoice 3 days Analogue Modems 7 days POP 3 years RTB Synnex Invoice 3 days Print Servers 7 days POP 3 years RTB Synnex Invoice 3 days VPN Routers & Security Firewalls 7 days POP 3 years RTB Synnex Invoice 3 days Routers 7 days POP 3 years RTB Synnex Invoice 3 days Boot Rom Options 7 days POP 1 year RTB Synnex Invoice 3 days Redundant Power Supplies 7 days POP 1 year RTB Synnex Invoice 3 days GBIC, Mini-GBIC and XFP Modules 7 days POP 1 year RTB Synnex Invoice 3 days Antennas 7 days POP 1 year RTB Synnex Invoice 3 days Repeaters, Transceivers & Media Converters 7 days POP 1 year RTB Synnex Invoice 3 days Filters & Splitters 7 days POP 1 year RTB Synnex Invoice 3 days VOIP Products 7 days POP 1 year RTB Synnex Invoice 3 days Video Conferencing and Internet/Security Cameras 7 days POP 1 year RTB Synnex Invoice 3 days Network Attach Storages 7 days POP 1 year RTB Synnex Invoice 3 days USB & Multimedia 7 days POP 1 year RTB Synnex Invoice 3 days Power Supplies, Power Adapters and Fans 7 days POP 1 year RTB Synnex Invoice 3 days Bluetooth 7 days POP 1 year RTB Synnex Invoice 3 days KVM Switches 7 days POP 1 year RTB Synnex Invoice 3 days Spare Parts and Spare Kits 7 days POP 90 days RTB Synnex Invoice 3 days VPN Client Software 7 days POP 90 Days RTB Synnex Invoice 3 days eMachines Desktop 14 Days POP 1 year Onsite Courier Pickup to be organised by Acer S/N & SNID 7 days Customer to call 0800 ACER NZ (0800 223 769) Laptop 14 Days POP 1 year Onsite Courier Pickup to be organised by Acer S/N & SNID 7 days Eaton Powerware UPS Power Systems Ltd 2 years RTB Synnex Invoice 3 days Please contact 0800 UPS359 (0800 877 359) Epson Business Printers Epson Service 1 year Onsite Onsite - Epson NZ S/N 3 days For both DOA and warranty failure please contact Epson New Zealand (0800 237 766) Please check http://www.epson.co.nz/warranty for further details Inkjet, Multi-Function Inkjet Printers, Dot Matrix Epson Service 1 Year DRTV - Epson NZ S/N 3 days Scanners and Image Storage Devices Epson Service 1 Year DRTV - Epson NZ S/N 3 days Projectors Epson Service 2 Years DRTV - Epson NZ S/N 3 days Consumables (Ink Cartridges) Epson Service 1 Years DRTV - Epson NZ S/N 3 days Gigabyte Motherboard 7 days POP 3 year RTB S/N 3 days Synnex to provide a replacement unit Graphic Card 7 days POP 3 year RTB S/N 3 days Gateway Desktop 14 days POP 1 year Onsite Courier Pickup to be organised by Acer S/N & SNID 7 days Customer to call 0800 57 57 57 Laptop 14 days POP 1 year Onsite Courier Pickup to be organised by Acer S/N & SNID 7 days HP Printers HP Service 1 year DRTV - HP NZ S/N 7 days Please contact HP support centre (0800 449 553) to diagnose and Synnex NZ to provide a replacement unit provide a replacement if it is found DOA or direct the end-user to HP's authorised service centre for repair outside DOA period. Consumables (Ink Cartridges) HP Service 1 year DRTV - HP NZ S/N 7 days HP External Hard Drive 7 days POP 2-year RTB S/N 3 days Synnex to provide a replacement unit. HTC Smart Phones Mobilefone Repair 1 year (excluding battery) Send to Mobilefone Repair S/N, IMEI No. TBA by Mobilefone Repair HTC technical support line:  09 9250415 (Mon-Sat: 8am -8pm) HTC  NZ support website :  http://www.htc.com/nz/support.aspx Service agent: Mobilefone Repair Contact number: 0508 737247 email: enquiries@mobilefonerepair.com Intel Boxed CPU 30 days POP 3 years RTB or AWR S/N 3-5 days Call Intel Customer Service on (0800 444 365) Mon to Fri, 11:00AM to 5:00PM Tray CPU, Mobile CPU 30 days POP 1 year RTB Batch No 3-5 days Synnex to provide a replacement unit Boxed Motherboard 30 days POP 3 years RTB or AWR S/N 3-5 days OEM Package (Except BLKD865GSAL - 1 Year RTB) 30 days POP 3 years RTB or AWR Batch No 3-5 days Kingston Solid State Drives 7 days POP 3 years RTB or AWR S/N 3-5 days Synnex to provide a replacement unit Card Readers 7 days POP 1 year RTB or AWR Synnex Invoice 3 days Flash Cards 7 days POP Lifetime RTB or AWR Synnex Invoice 3 days USB Flash Drives 7 days POP 5 years RTB or AWR Synnex Invoice 3 days ValueRAM 7 days POP Lifetime RTB or AWR Synnex Invoice 3 days Lemel Memory (Hyundai Chip) Memory (PQI Chip) Memory (IBM / Micron) Memory (VM Chip) 7 days POP 3 years RTB S/N 3 days Synnex to provide a replacement unit Lite-On Optical Devices 7 days POP 2 years RTB S/N 3 days Synnex to provide a replacement unit Logitech All range     RTB     Ingram to provide service Netgear Consumer Routers 7 days POP 2 Years RTB Synnex Invoice 3 days For both DOA and warranty services please call Netgear (0800 174 600) Please refer to http://www.netgear.com.au for more information. Synnex to provide a replacement unit. If approved case number is issued and please provide this to Synnex NZ on return form. Consumer Entry Level Switches 7 days POP 2 Years RTB Synnex Invoice 3 days Prosafe Switch Range 7 days POP Lifetime RTB Synnex Invoice 3 days Ready NAS Duo & empty chassis 7 days POP 3 Years RTB Synnex Invoice 3 days Ready NAS populated units 7 days POP 5 Years RTB Synnex Invoice 3 days All other products 7 days POP 1 Year RTB Synnex Invoice 3 days Quantum Data Cartridges   Limited Lifetime  RTB S/N 3 days Call Quantum on (00-800 78268887) Cleaning Cartridges   No warranty N/A N/A N/A Travan Drives   2 years RTB S/N 3 days DAT, DDS, DLT and LTO Drives   3 years RTB S/N 3 days Senzu Plasma TV   1 year RTB     For both DOA and warranty services please contact 0800 2SENZU (0800 27369) For detailed pixel warranty please click here Samsung Pleomax Mice 7 days POP 1 year RTB Synnex Invoice 3 days Synnex to provide a replacement unit Keyboards 7 days POP 1 year RTB Synnex Invoice 3 days Speakers 7 days POP 1 year RTB Synnex Invoice 3 days Web Cam 7 days POP 1 year RTB Synnex Invoice 3 days Transcend MP3 7 days POP 2 years RTB S/N 3 days Synnex to provide a replacement unit Industrial CF card 7 days POP 2 years RTB S/N 3 days xd and memory stick 7 days POP 2 years RTB S/N 3 days All other Flash Cards 7 days POP Lifetime RTB S/N 3 days JetFlash 7 days POP Lifetime RTB S/N 3 days Desktop RAM 7 days POP Lifetime RTB S/N 3 days Notebook RAM 7 days POP Lifetime RTB S/N 3 days ViewSonic LCD Monitor 30 days POP 3 years Onsite Courier Pickup to be organised by Visual Group S/N 7 days Onsite Courier Pickup to be organised by Monitor Tech For both DOA please call Synnex (0800 279 6639) After 30 days please call Monitor Tech (0800 008 822) for warranty services going forward. 3 Years On-Site Warranty with 30 Days Zero Dead Pixel Policy Plus 3 Years Zero Bright Pixels Western Digital Enterprise Drives: Synnex to provide a replacement unit WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD VelociRaptor (GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYYS, FYPS, ABYS, AYPS, GLFS, BLFS, HLFS) 7 days POP 5-year RTB S/N 3-5 days Desktop Drives: WD Caviar Black (AALS, FALS) 7 days POP 5-year RTB S/N 3-5 days WD Caviar Blue (WD Caviar, WD Caviar SE, WD Caviar SE16) (BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB) 7 days POP 3-year RTB S/N 3-5days WD Raptor X (AHFD) 7 days POP 5-year RTB S/N 3-5 days WD Caviar Green (WD Caviar GP) (EACS, EADS, AACS) 7 days POP 3-year RTB S/N 3-5 days Mobile Drives: WD Scorpio Black (BEKT, BJKT) 7 days POP 5-year RTB S/N 3-5 days WD Scorpio Blue (VE, UE, BEAS, BEVS, BEVE, BEVT) 7 days POP 3-year RTB S/N 3-5 days CE Drives: WD AV, WD AV-GP (AVBS, AVJS, AVBB, AVJB, EVCS, AVCS, AVVS) 7 days POP 3-year RTB S/N 3-5 days External Drives: Synnex to provide a replacement unit (End user service line: 0508 555 639, Monday to Friday, 8am to 5pm) WD ShareSpace™ (WDA4NC) 7 days POP 3-year RTB S/N 3-5 days My Book Pro, My Book Pro II (WDG1T, WDG2TP) 7 days POP 5-year RTB S/N 3-5 days My Book Studio, My Book Studio II, My Passport Elite, My Passport Studio (WDH1Q, WDH2Q, WDML, WDMT, WDMS) 7 days POP 5-year RTB S/N 3-5 days My Book Mirror, My Book World, My Book World II, My Book Mac Edition, My Book Essential, My Book Home, My Book Office (WDH2U, WDG1NC, WDH1NC, WDG2NC, WDH1U, WDH1CS, WDH1B) 7 days POP 3-year RTB S/N 3-5 days My Book Essential, My Book Premium Edition, My Book Premium ES, My Book Premium Edition II (WDG1U, WDG1C, WDG1SU, WDG2T) 7 days POP 3-year RTB S/N 3-5 days Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire (WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC) 7 days POP 1-year RTB S/N 3-5 days WD Elements, WD Elements Portable (WDE1U, WDE1MS) 7 days POP 3-year RTB S/N 3-5 days WD Passport Pocket Drive (WDXMM) 7 days POP 1-year RTB S/N 3-5 days WD Passport (all colors) (WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE) 7 days POP 3-year RTB S/N 3-5 days My Passport Essential, My Passport for Mac (WDME, WDMEA) 7 days POP 3-year RTB S/N 3-5 days Home Entertainment: WD TV (WDAV) 7 days POP 1-year RTB S/N 3-5 days