15 February, 2021
Dear Valued Vendor Partners and Resellers,
With Government’s announcement of the move to Level 3 Covid-19 restrictions for Auckland and the rest of the country moving to Level 2,
Synnex would like to keep you up to date on our operations at Synnex.
All Synnex personnel that is able to work from home, will do so starting today. They will be contactable through all normal means, and we will endeavour to ensure we provide you the same, consistent experience you come to expect from Synnex.
Our warehouses and distribution will remain in operation, and will be abiding to strict Health and Safety guidelines
provided by the Government.
Our goal is to minimise as much impact to our standard SLA as possible in terms of shipping turnaround times.
Pick up services are suspended until further notice. You will still be able to access our B2B platform to place and manage your orders.
During this transition, you might see an impact on delayed responses on our 0800 number. We encourage you to continue to be in contact with us through email or phone.
We greatly appreciate your patience and understanding as we work through this challenging time together.
CEO, Synnex New Zealand