18th August 2021

Dear Valued Vendor Partners and Resellers,

With Government’s announcement of the move to Level 4 COVID-19 restrictions for Auckland and Coromandel for the next 7 days and the rest of the country for the next 3 days, Synnex would like to keep you up to date on our operations at Synnex.

All Synnex personnel that are able to work from home, will do so starting today. They will be contactable through all normal means, and we will endeavour to ensure we provide you the same, consistent experience you come to expect from Synnex.

Our warehouses and distribution will remain in operation, and will be abiding to strict Health and Safety guidelines provided by the Government.

Pick up services are suspended until further notice. Any current orders pending for collection will be shipped out instead. You will still be able to access our B2B platform to place and manage your orders.

During this transition, you might see an impact on delayed responses on our 0800 number. We encourage you to continue to be in contact with us through email or direct phone lines.

While our goal is to minimise as much impact to our standard SLA as possible in terms of shipping turnaround times, please keep in mind the order and delivery process may not be running at optimal capacity and expectations on shipment turn-around time are to be lowered depending on the size and scope of the pending orders.

We greatly appreciate your patience and understanding as we work through this challenging time together.

We remain committed to keeping you informed and finding ways to support you during this critical time.

Kee Ong

CEO, Synnex New Zealand