• Date:27-Mar-2020
  • Time: 4:50 PM

With the escalating response to the presence of COVID-19 and the potential for a wider spread, there will be some changes to delivery procedures from our logistics partners to ensure safety and wellbeing of our communities. 
To minimise any disruptions to business during this period, please take a moment to read below message from our logistic partner, New Zealand Couriers.

Contact-less deliveries

From 17 March 2020, all New Zealand Couriers deliveries will be ‘Contact-less’- and receivers will not be expected to touch courier scanners to ‘sign on glass’.

There are valid concerns over courier deliveries and pickups that involve some level of human contact e.g. handling of the scanner when signing for a parcel.  We are determined to minimise potential risk to your customers and our team.

For residential deliveries that are ‘signature required’:

1.            Our couriers will knock on the door as usual and step back two metres (or as far back as possible). 
2.            They will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver.  The person receiving the parcel will not sign for the delivery directly.  
3.            The tracking information on our website will display a clearly typed recipient’s name as well as the signature image reading CV-19 (all entered by the courier).
4.            If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to our depot.
For business deliveries that are ‘signature required’, our courier will ask for the recipient’s name, the process will be followed ‘as above’ and the parcel/s will be left in a practical location (as instructed by the receiver).
New Zealand Couriers is looking to adapt our processes in the mid-term to streamline deliveries to your customers.

How else can we help you

We strongly recommend having an ‘Authority to Leave’ barcode installed at your premises to allow your deliveries to be left in a safe place when you are not available.  Find more information here.

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